Introduction
This is the Privacy Policy of GenixChat and its various versions (hereinafter collectively referred to as "us", "we", or "our"), operated by Genixium. This Privacy Policy is incorporated into and is subject to our Terms of Use, which can be found at https://www.genixchat.com/terms. In this Privacy Policy, we refer to our products and services as the "Service". Please read on to learn more about our data handling practices. Your use of the Service signifies that you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.
Information We Collect
When you install the Service on your device and register, personally identifiable information about you may be collected during the download process for the Service (as requested during the download process) and when you register with us. For registration, you are required to provide your email address, city location, gender, and name, depending on the device(s) you are using with the Service. You may also provide additional personally identifiable information, but this is optional. If you log in using your Facebook account, we may collect additional information that you make available to us (see "Your User Profile" below).
In addition, when you install the Service on your device and register, you may be asked to allow us access to your address book. If you consent, we will have access to contact information in your address book on the device you use for the Service (names, numbers, emails, and Facebook IDs, but not notes or other personal information in your address book). We will store this information on our servers and use it to help you use the Service, such as by synchronizing your contacts across different devices.
We may also collect and gather non-personally identifiable information, such as certain profile information including country of residence and preferences. Additionally, we may collect and store information about your usage of and interaction with the Service and our websites, including matches, the number of matches made by members, match durations, text messages, usage by geography, device and connection information, IP address, device capability, bandwidth, statistics on page views, network type, and traffic to and from our websites.
Our applications allow you to share text messages, photos, screenshots, videos, and other communications within the application with other users. If you choose to do so, your text messages, photos, screenshots, videos, and other communications will be stored on our servers. Additionally, if you choose to share these items with other users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with.
Sending and sharing text messages, photos, screenshots, videos, or other communications in the application is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available (depending, in part, on your actions or the actions of others with whom you have shared the information). We are not responsible for any use or misuse of information you share.
In addition, if your conversation partner reports your abusive behavior or language to us, then the conversation information, such as voices, screenshots, or content of the conversation (which has been stored only on your partner's device), may be transferred to our servers. Such transferred information will be processed by us to ascertain the genuineness of the report and determine any necessary penalty levels.
We may also collect and gather user content (e.g., photos, screenshots, comments, and other materials) that you create on the Service. Your photos may be taken by other users on our services, and if they use the capturing function provided by us, those photos may be stored and used for our services as well as third-party services (e.g., Facebook, etc.).
If you do not agree with all the terms of this Privacy Policy, please do not use the Service.
To complete a commerce transaction on the shop, you will be requested to provide your payment information, including your credit card number, card expiration date, CVV code, and billing address. In such cases, we will transmit your information securely directly to a third-party vendor or merchant who will collect such information to process and fulfill your purchase. We do not process or store your payment information. However, we may store other information about your purchases made on the Service, which may include the merchant's name, the date, time, and amount of the transaction, and other behavioral information.
We also collect error-reporting information if the Service crashes or hangs up so that we can investigate the error and improve the stability of the Service for future releases. In general, these reports do not contain personally identifiable information, or only contain it incidentally. As part of these error reports, we receive information about the type and version of your device, the device identifier, the time the error occurred, the feature being used, and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and fixing the error.
Sharing of Your Information
We will not rent or sell your information to third parties without your consent, except as noted in this Privacy Policy.
Parties with whom we may share your information:
• We may share User Content and your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences). However, these Affiliates will honor the choices you make about who can see your contents.
• We also may share your information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Service to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.
• We may also share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of users our app receives. This information does not contain any personal or personally identifiable information, and is used to develop content and services that we hope you will find of interest.
• We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
Parties with Whom You May Choose to Share Your User Content
• Any information or content that you voluntarily disclose for posting on the Service—such as User Content—may become publicly accessible. This feature can help protect against inappropriate behavior such as exhibitionism. Once you have shared or made User Content public, it may be re-shared by others.
• If you delete information or content (e.g., screenshots) that you created on the Service, copies of that content may still remain visible in cached or archived versions of the Service, or if other users or third parties (e.g., Facebook) have saved or copied it.
How We Use Information We Collect
We use, and in some cases may disclose, your personal information for the following purposes:
• To display your profile to other users on the Service;
• To connect you with others as enabled by the Service;
• To provide access to certain features of the Service, including any Premium Services (see our Terms of Use);
• To show you the names of users you interact with, and to display your name to those you communicate with via the Service.
• To send administrative notices, alerts, and other communications related to your use of the Service;
• To provide you with relevant content based on your preferences and location data, including information you provide or permit us to access through connected social media accounts;
• To contact you via email, SMS, or other channels to inform you about new products, services, or promotions we offer (you may opt out by emailing us at support@genix.com);
• For internal purposes such as troubleshooting, data analysis, research, service improvement, and protection against fraud or other illegal activities;
• When required by law, legal proceedings, law enforcement requests, or matters of public importance;
• To protect and enforce our rights or property, including enforcing our Terms of Use;
• In the event of a corporate transaction such as a merger, acquisition, sale of assets, or other similar event.
Your User Profile
The information you include in your user profile ("Profile") may be shared with your contacts on the Service. You have full control over your Profile and can access or update it within the app at any time.
If you register using your Facebook account (e.g., via Facebook Connect), we may store your Facebook ID and token on our servers. With your explicit consent, we may also access and collect certain information from your Facebook account—such as your name, email address, profile picture, friend list, and birthdays.
Your Profile may be visible to other users connected to you on our platform. Unless you opt out, your Profile may also be discoverable by other users, including through features that show nearby users. You can block specific users from viewing your Profile at any time.
Additionally, we may pre-fill your Profile with information like your name and Facebook profile picture if you or your friends have previously signed in to the Service using Facebook.
Data Access and Removal
You are always in control of the information you choose to share with us. You can manage your preferences at any time by adjusting the settings within the app or on your mobile device. You may also delete the app entirely from your device if you choose to stop using the Service.
If you request account deletion, we will make commercially reasonable efforts to delete your data from our servers.
Please note: any personally identifiable information that you (i) share through messages, photos, videos, or other content with other users, or (ii) post publicly on blogs, forums, or chat rooms, can be viewed and used by others. This may include unsolicited messages or attempts at identity theft. We are not responsible for the misuse of information that you choose to disclose.
Service Providers
At times, we may work with third-party companies to help deliver certain features or services related to the Service. In such cases, we may share your personal information with these providers, but only to the extent necessary for them to perform their services on our behalf.
For example, we may share your phone number or email address with third-party SMS or email providers to send authentication messages during registration. These third parties are contractually obligated to use your information solely for the intended purpose and to implement appropriate security measures to protect it.
Please note that some of our servers may be owned or operated by third-party providers. This Privacy Policy does not govern the data practices of those third-party service providers.
Outbound Links
The Service may include links to websites, products, or services provided by third parties. If you access these third-party services, they may collect information about you in accordance with their own privacy policies. We are not responsible for the data practices of any third party, and this Privacy Policy does not apply to any exchange of information between you and those third parties. Please review their privacy policies to understand how they handle your data.
Opt-Out of Promotional Communications
You can choose not to receive promotional emails from us or our service providers. To opt out, simply follow the unsubscribe instructions provided in the promotional message. You may also opt out by contacting us directly at support@genix.com.
Security
Protecting your privacy and personal information is a top priority for us. We take significant measures to safeguard all personally identifiable information you provide. Access to such information is limited to employees, contractors, agents, and third-party service providers who need it to operate, develop, maintain, support, or improve the Service. We implement security measures such as password protection, access logging, and system monitoring to help protect the confidentiality and integrity of your data.
However, due to the inherent nature of the Internet and related technologies, we cannot guarantee absolute security. While we strive to protect your information, we cannot ensure or warrant the security of any data transmitted to or from the Service, and you do so at your own risk.
Age
The Service is not intended for children under the age of thirteen (13), and we do not knowingly collect personally identifiable information from anyone in this age group. If we become aware that we have inadvertently collected personal information from a user under thirteen, we will promptly delete it from our records.
Should our practices change in the future, we will obtain verifiable parental consent before collecting any personal information from children under the age of thirteen.
Notification of Changes
We reserve the right to update or modify this Privacy Policy at any time, at our discretion. Any changes will be posted on our website and accessible via a link. By continuing to use the Service after any revisions are posted, you agree to the updated terms.
If we make any material changes to this policy, we will notify you through a prominent notice on our website or as otherwise required by law. We encourage you to review the Privacy Policy regularly to stay informed of any updates. If you do not agree with the updated policy, please discontinue use of the Service.
Your Rights
You can exercise the rights outlined below by contacting us at any time via email at support@genix.com. We will respond to your request without undue delay, and in any case, within one month of receiving it, unless the request is complex. In such cases, our response time may extend up to three months, as permitted under Article 12 of the GDPR.
1. Right to Access
You have the right to request access to the personal data we process about you (see Article 15 of the GDPR). This includes information on:
• The purposes of processing
• The categories of personal data involved
• The recipients or categories of recipients to whom your personal data has been or will be disclosed
• The intended period for which your personal data will be stored
Additionally, you are entitled to receive a copy of the personal data being processed. Please note, access may be restricted in cases involving intellectual property or trade secrets.
2. Right to Object
You have the right to object to our processing of your personal data on grounds related to your particular situation when the data is processed based on the legitimate interest rule under Section 6-1-f of the GDPR, as detailed in Article 21 of the GDPR. In such cases, we will stop processing your data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.
You also have the right to object to our processing of your personal data for direct marketing purposes at any time. If you object, we will cease the processing of your personal data for this purpose. Please note that exercising this right will automatically result in the termination of your user license for the Service.
3. Right to Rectification and Erasure
You have the right to have inaccurate personal data rectified, as stated in Article 16 of the GDPR. Furthermore, you have the right to have your personal data erased when one of the following grounds applies, as per Article 17 of the GDPR:
• The personal data are no longer necessary for the purposes for which they were collected or otherwise processed,
• If you have withdrawn your consent and there are no other legal grounds for the processing,
• If you have objected to the processing and there are no overriding legitimate grounds for the processing,
• The personal data must be erased in order to comply with a legal obligation in Union or Member State law,
• The personal data have been processed unlawfully, or
• The personal data have been collected in relation to the offer of information society services.
Please note that your right to erasure may be limited if the data are necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.
4. Right to Withdraw Consent
You have the right to obtain restriction of processing in certain circumstances, as stated in Article 18 of the GDPR. If you have the right to restriction, we will only process your data with your consent or for the establishment, exercise, or defense of a legal claim, or to protect a person or for important grounds of public interest.
If we have asked for your consent to our processing of your data, you have the right to withdraw your consent at any time, as per Article 7 of the GDPR. If you withdraw your consent, we will cease processing the data for which you have withdrawn consent, unless we have a legal obligation to retain some or all of your data.
Please note that if you withdraw your consent, your user license to use the Services will automatically cease. The withdrawal of your consent does not affect the lawfulness of processing based on your consent before its withdrawal.